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Contact Jackpocket Customer Service

How to Reach a Person at Jackpocket

Verified Contact Information

Toll-Free Number:

  • 1-855-558-0043
Call customer service

Customer Service:

  • 1-760-695-6886

Jackpocket Emails:

accessibility@jackpocket.com
support@jackpocket.com
careers@jackpocket.com
privacyrequests@jackpocket.com
CCPA Inquiries
affiliate@jackpocket.com
Affiliates
press@jackpocket.com
Press Inquiries

Jackpocket Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Jackpocket Phone Number
1 (855) 558-0043
Average Hold Time
00:01:55
Average Calls duration
2 minutes
Most Popular Jackpocket Email Address
support@jackpocket.com
Jackpocket Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Jackpocket?

Most Popular Number:

(855) 558-0043
Total calls: 1 411 Issues resolved: 24 Last call: May 10, 2026

Jackpocket phone number is 855-558-0043. This is a toll-free line for general support. An alternative support line is 760-695-6886. Call Jackpocket customer service to connect to a live company representative and get information about available lottery tickets, address issues with the Jackpocket app, get tips on avoiding lottery scams, and more. If you decide to contact the company via phone, avoid calling on Monday as this is the busiest day of the week.

In case of non-urgent issues, customers can reach out to the support team via email. Jackpocket email address is support@jackpocket.com. If you have issues navigating the Jackpocket website, send an email to accessibility@jackpocket.com. Those who are looking for a job and would like to learn more about available career opportunities should send their emails to careers@jackpocket.com.
Media representatives can send their press inquiries to press@jackpocket.com. To contact the legal department, shoot a note at privacyrequests@jackpocket.com.

Jackpocket office is located in New York. Jackpocket address for the head office is 145 W 45th St., 12th Floor, New York, New York 10036, United States. If you need to reach out to the company via regular mail and send correspondence, use this address. Along with its main office in New York, Jackpocket is available in 19 states including Oregon, Texas, Arizona, Montana, and others.

The company operates during normal business hours Monday through Sunday. Experienced and knowledgeable customer care agents are always ready to assist and resolve any issue. Please keep in mind that the company may have holiday exceptions.

If you want to submit an inquiry via the Jackpocket website, scroll down the main page and click the “Contact” button. Then, fill out a super short online form and submit your message. Soon after the inquiry is sent, one of the Jackpocket customer support agents will reach out to you to help.

PissedConsumer Club

Contact Information

Jackpocket Website:

Jackpocket Help Center:

Corporate Office Address:

Jackpocket, Inc.
145 W 45th St., 12th Floor
New York, New York 10036
United States

Summary of Jackpocket Customer Service Calls

1.7K TOTAL
CALLS
01:45 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jackpocket?

Account Question:

  • “Unlock account”
  • “My account was suspended”
  • “Cuz y'all set it up my email ain't checked in or whatever and then your light and said that y'all say I have two accounts which I don't give a *** I paid $10 I paid I played I want $400 and y'all won't give me my *** money and I'm that's not rig”

Request for Information Question:

  • “Update phone number”
  • “Update old phone number”
  • “I have a question to ask”

Product/ Service Question:

  • “Withdrawal problem”
  • “I’m having issues withdrawing funds and setting up account for deposit”
  • “Withdrawal”

Payments and Charges Question:

  • “Don’t recognize the charge on my bank”
  • “Amount deducted from my gameing account due to server issue in the middle of the game”
  • “Deposit to account”

Website/ Application Question:

  • “App problems”
  • “Unable to use the app to play games”
  • “I dont enter application”

Return/ Replace Question:

  • “Manual change”
  • “Please see this email now and my real phone number. This now is correct. Jackpocket has the wrong phone number and email address.”
  • “Changing my email”

Shipping and Delivery Question:

  • “Location”
  • “Shipment of tickets”
  • “Have not received my winning ticket of $ 1000.00 dollars ticket number 79Z2ZPB4 from June 17 2025”

Refund Question:

  • “Need my refund”
  • “Can't get my money back”
  • “I want a refund”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “To cancel my account please!”
  • “Trying to activate my account”

Staff Question:

  • “Customer service”
  • “Need service”
  • “Customer Service issue”

Cards Question:

  • “Cards for purchase not going through.”
  • “Trying to play but when I try to play $2.00 I used to get a message that it went through and also it should a Lotto Card with my numbers on it when I slide the Bar on the bottom to finalize my Play it doesn't say it went through.So I try to do in sa.”
  • “Someone used my card on the platform tooken money out my bank acccount”

Other Question:

  • “I didn’t receive my winning ticket”
  • “Winning Scratchoff”
  • “Quiero trasferir el di ero que me gane y no me deja”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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